How do I order online for collection?

Add your items to your basket and go the checkout page, you will see a store collection dropdown menu select your nearest branch where you would want to collect your goods from. There is no charge or minimum order for this option. After successful payment you will receive an order confirmation.

When will my order be ready?

After placing your order it will be sent to our processing team and you will be notified when your order is ready for collection by email or by phone call.

Where can I find where and when my local branch is open?

Use our branch finder to find your local branch with details of the address and opening times;

What do I need to collect my order?

After we have let you know your order is available, please come to the branch with your order details and proof of identification. Proof of identification must be the payment card used to purchase your item(s) and at least one of the following forms of ID; driving license, utility bill, mobile phone bill, wage slip, bank statement, passport, cheque book. The ID must have the same name as that used to make the order. If a friend or family member is collecting on your behalf they too will need a form of your ID and this should not be a photocopy.


How do I order for delivery?

Add your items to your basket and go to the checkout page, enter your delivery address including postcode as we will only deliver to certain postcode areas which are within approx. 15 miles of our branches. You will see the fulfilment options refresh and a delivery option become available if you are in our delivery area. A list of our delivery charges and delivery postcode areas are listed below.

How will my order be delivered?

Your order will be delivered on one of our vehicles which is in most cases will be a crane wagon. We will deliver goods to an external location where it is reachable by our crane or by our pallet pump truck such as a drive, garden or kerbside. Our staff are not obliged to bring any goods inside a property but may do so at their discretion depending on circumstances and workload. If you do have any heavy goods that you are having delivered please ensure you have provision to move them if required, if you do have any specific requirements please mention this either before ordering or to our team when they arrange a delivery slot.

When will my order be delivered?

One of our branch or processing team will be in contact to arrange a suitable time for delivery. For stock items most orders are delivered within 3 working days but this depends on delivery area, demand and the type of goods ordered.

Delivery Charges

A delivery charge of £15 inc. VAT will apply to branch deliveries within a 15-mile radius of our branches. Orders over £199 plus VAT for a local branch delivery will qualify for free local delivery.

Delivery Postcode Areas

We will deliver to all postcodes within 15 miles of a TG Builders Merchants Branch, if your postcode address is not covered by this service! Please contact your nearest branch of